I am about to scream.
My deceased cousin had married into a family of heating/air people. She had two sons. The younger had branched out from his father's family many years ago and it was he who put in our units last time (we have to have two because our house was built in stages). Since then, we've tried and tried to get him to come back, either for our house or my parents, but he's so hard to get in touch with, or get to do any work, that we gave up. When we were forced to hurry and get heat for my parents' house last year we called on HRH's cousin's son-in-law, who did fine except that after he finished we had so much trouble getting him to come back to do the little things he'd left undone.
Now we need to do our house. We contracted with HRH's cousin's son-in-law again. That's been a long time - a long time - and we've been waiting. HRH was at the business of a friend today and complained about this. Somehow between this friend and another man there at the place, the other man is now (NOW) on his way to see our house and give us an estimate!!!!!!!
(first scream)
Wait for it... ... and this is my deceased cousin's OLDER son!
(second scream)
So now I'm dealing with a third HVAC guy instead of the one who's supposed to be doing the work AND instead of his brother who did work for us before! How convoluted can things get? How many people can we offend?
So, first, let me say... ... MEN! (who sit around at business places making spur of the moment plans)
Ahem.
And then... ... why don't HVAC companies come when you call them, or honor timetables? Last I checked, my money was as green as anybody elses. But abandoning customers seems to be a thing.